Chesapeake Telephone Systems

Chesapeake Telephone

Established in 1984, Chesapeake Telephone Systems provides technology solutions to more than 5,000 customers based in Maryland (MD), Washington DC,...Millersville. 11-50 employees

Phone hackers are exploiting VoIP. Here’s how to protect your business.

Thought Leadership on VOIP/Telecommunications presented by Chesapeake Telephone Systems. With the wide adoption of Voice-over-IP technology, phone hacking continues to evolve. It’s costing businesses billions of dollars annually in lost productivity and higher phone bills. Typically, there’s no escape — many carriers expect the victims to pay for fraudulent calls in full. Decades ago, “phreakers” were able to access Ma Bell’s telephone network using a “blue

Considering hybrid-cloud voice communications? Here’s how to make them work

Thought Leadership on VOIP/Telecommunications presented by Chesapeake Telephone Systems. Hybrid-cloud voice communications have emerged as a popular way for businesses to connect their people. You may already know that a hybrid cloud can support a mix of on-premises and cloud-based solutions, but before we explore the advantages and how to prepare, we’ll review your various cloud options. Cloud basics Public cloud is probably what most of

Chesapeake Telephone Systems

2016 Baltimore Family Business Award Honoree

Why IP voice is a huge hit with multi-site businesses

Thought Leadership on VOIP/Telecommunications presented by Chesapeake Telephone Systems. A converged network uses the Internet Protocol (IP) on broadband, wide-area and local-area networks to carry voice conversations, along with routine data traffic. No matter how many locations your company has, putting voice on your data network can improve how customer calls are handled, position your company for better ways to communicate and

How SIP trunks lower costs and improve business communications

Thought Leadership on VOIP/Telecommunications presented by Chesapeake Telephone Systems. SIP trunks, based on the Session Initiation Protocol (SIP), have become among the fastest and most efficient ways to set up, run and manage voice applications over broadband. Unlike traditional business phone lines and PBX trunks, SIP trunks support a range of applications – voice calls, audio and video conferences, instant messages, presence information and streaming

Preparing broadband & network devices for business VoIP

Thought Leadership on VOIP/Telecommunications presented by Chesapeake Telephone Systems. The goal of VoIP is to transport voice in exactly the same format as any other data application – as IP packets running over an IP network. But voice is a real-time application and steps must be taken to eliminate problems that could make it difficult to establish connections and sustain call quality. This involves conducting a

5 ways SMBs benefit from easy-to-add call/contact center technology

Thought Leadership on VOIP/Telecommunications presented by Chesapeake Telephone Systems. Today's call/contact center technology is surprisingly affordable. Call/contact centers are not just for big organizations that handle thousands of interactions per day, they are now suited for smbs of every type. A call/contact center can improve the interactions your customers have with your business. Every incoming call is an opportunity and you have just one chance to

The advantages of ‘virtualizing’ your phone system

Thought Leadership on VOIP/Telecommunications presented by Chesapeake Telephone Systems. The transition from dedicated to shared resources Traditionally, businesses set up their data centers with stove-piped servers dedicated to files, applications and databases. Over time the result was “server-sprawl” that became increasingly time-consuming and expensive to maintain. The problem with dedicated servers is they are not very efficient. When they get

How SCIFs protect classified and proprietary phone calls

Thought Leadership on VOIP/Telecommunications presented by Chesapeake Telephone Systems. Many in the security field focus on securing data networks against hackers and viruses, but voice conversations often require the highest level of protection too. For government agencies and contractors, the need is obvious: having the ability to discuss classified information in full confidence that it will not be overheard or intercepted. What is a SCIF? This

Prevent cloud VoIP horror stories … do your due diligence

Thought Leadership on VoIP/Telecommunications presented by Chesapeake Telephone Systems. Promises, Promises “Pay a monthly service bill and all the hassles of owning a PBX go away.” That’s the promise behind today’s hosted IP voice solutions. Sounds great, but there are a few issues to consider before you decide to subscribe: Are all the voice features and applications you need included in the hosted voice service, or


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