Automated Workflows
Reduce average handle time and increase agent efficiency with automated workflows. When you have Talkdesk do the heavy-lifting, your agents will have more time to do what they do best: foster customer loyalty.
Reporting & Monitoring
Help your team achieve its maximum potential with call monitoring capabilities and customized reporting. With Talkdesk, you can respond instantly to the changing needs of your business.
How to Create Your Call Center
Step 1: Sign Up
Request a free demo from the Talkdesk website. A contact center expert will then help you create your Talkdesk account.
Step 2: Purchase a Number
With your complimentary Talkdesk credit, purchase a new phone number for the country and area code of your choice. Pick from over 41 countries!
Step 3: Add Agents
Click the “Add Agents” link to give your team access to Talkdesk. Simply enter their name and email address and they will be sent an invitation.
Step 4: Configure
Now that your call center has agents, assign each to their appropriate ring group. You can then customize your IVR system with the dropdown menu and text-to-speech prompts.
Step 5: Make and Receive Calls
Test out your new call center by using the in-browser keypad to place a call. Once the call is over, you can select a disposition code and add a note to the call log.
Integrate with Over 25 Applications
Connect Talkdesk with the applications you already use to personalize every customer interaction.
anki
“If you have a consistently superior experience, you are more likely to be a customer for life. At Anki, we strive to inspire that kind of loyalty in our customers.”
Jon Mitchell, Sr. Director of Customer Care
VIEW CASE STUDY
spot hero
“Talkdesk allows our Heroes to focus on what they do best: providing heroic customer service to our parkers.”
Nate Peace, Support Operations Lead
VIEW CASE STUDY
edmunds
“Tools like Talkdesk not only provide a better experience for the agents, but also provide a better experience for our customers.”
LaKeisha Square, Sr. Customer Experience Specialist
VIEW CASE STUDY
uniplaces
“Talkdesk has continuously facilitated growth through every stage of our company. Anytime an agent is talking on the phone, they are doing it through Talkdesk.”
Miguel Santo Amaro, Founder
VIEW CASE STUDY
anki
“If you have a consistently superior experience, you are more likely to be a customer for life. At Anki, we strive to inspire that kind of loyalty in our customers.”
Jon Mitchell, Sr. Director of Customer Care
VIEW CASE STUDY
spot hero
“Talkdesk allows our Heroes to focus on what they do best: providing heroic customer service to our parkers.”
Nate Peace, Support Operations Lead
VIEW CASE STUDY
edmunds
“Tools like Talkdesk not only provide a better experience for the agents, but also provide a better experience for our customers.”
LaKeisha Square, Sr. Customer Experience Specialist
VIEW CASE STUDY
uniplaces
“Talkdesk has continuously facilitated growth through every stage of our company. Anytime an agent is talking on the phone, they are doing it through Talkdesk.”
Miguel Santo Amaro, Founder
VIEW CASE STUDY
anki
“If you have a consistently superior experience, you are more likely to be a customer for life. At Anki, we strive to inspire that kind of loyalty in our customers.”
Jon Mitchell, Sr. Director of Customer Care
VIEW CASE STUDY
spot hero
“Talkdesk allows our Heroes to focus on what they do best: providing heroic customer service to our parkers.”
Nate Peace, Support Operations Lead
Experience the World's Leading Cloud-Based Call Center Software
Request a free demo and we will help you create your call center today, complete with CRM integrations and settings configuration.
online call center software free, online call center software free download, online call center software open source
Source: http://docphy.com/technology/computers/software/benefits-enterprise-call-center-software-without-complexity-3.html
No comments:
Post a Comment