Scale On Demand. Regain Control. Manage the customer experience as a single conversation, no matter what the source is - phone, web, email, text message, or social media. Vocalcom cloud contact center provides agents the tools and information they need to excel by offering an intuitive interface that links customer context from different channels and pushes dynamic guidance to agents -- providing more satisfaction, better engagement and a faster resolution for your customers. In addition, features like skills-based routing, prioritized calls, and data-driven routing allow you to provide your customers with a truly personalized experience. Best of all, Vocalcom Vitual Hold can eliminate hold time by giving to your customers the option to receive an agent callback when their position arrives to the front of the queue, smoothing out call spikes, and giving customers back what they value most – their time.
A Cloud contact center software that's powerful and easy to use, so you get a complete customer engagement solution to serve your needs and leave the competition behind.
- A feature-rich solution for complete customer engagement
- IP telephony services like porting existing and adding new numbers
- A modern web and mobile user experience
- Amazon Web Services elastic infrastructure with unparalleled reliability
- A true cloud architecture that provides continuous improvements
- Simple pricing, month-to-month terms
cloud call center pricing, cloud call center reviews, cloud call center solutions
Source: http://docphy.com/technology/computers/software/one-cloud-contact-center-software-solution-grows.html
No comments:
Post a Comment