Cloud Security Engineer

Responsibilities:Provides technical support to Trend Micro™ Home & Home Office users powered by Trend Micro™ Smart Protection Network™ cloud security infrastructure that stops threats in cyberspace or "the cloud"

• Takes first-line support via different support channels – phone, email and chat


• Ensures cases are logged in the CRM tool


• Proactively shares knowledge through technical sharing and training, solution contribution and self service participation


• Meet business objectives and team targets defined by SLAs and Scorecards


• Continuously improve and upgrade technical knowledge and skills through training


• Meet business objectives and team targets defined by Performance Development Scorecards


• Use existing knowledgebase and contribute in improving solutions in resolving cases

Requirements:

• Must be a graduate of Bachelor's/College Degree in any IT- or Computer-related course


• At least 1 year contact center experience is an advantage


• Knowledgeable in Windows Operating System


• Excellent oral and written English communication skills


• Willing to work on SHIFTING SCHEDULES or NIGHT SHIFT


• Fresh graduates of Computer Science/Information Technology, Computer Engineering or equivalent are welcome to apply

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