Help Desk Software from SolarWinds

With intuitive Web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more.

KEY FEATURES TO Help desk & support teams

SIMPLIFIED HELP DESK TICKETING SYSTEM & SERVICE MANAGEMENT

Simplify help desk ticketing management tasks from service request creation to resolution using Web Help Desk software.

IT ASSET MANAGEMENT & INVENTORY

Automate and schedule discovery of hardware and software assets in your IT infrastructure.

IT CHANGE MANAGEMENT

Make your IT change management process easier with automated & customizable change approval workflows, email approval, change advisory board for panel voting, and reminders.

KNOWLEDGE MANAGEMENT & KNOWLEDGE BASE

Leverage Web Help Desk software’s built-in knowledge base for creating FAQ articles and tool tips to present self-resolution options to end-users during service request creation.

HELP DESK PERFORMANCE REPORTING & SLA MANAGEMENT

Monitor performance of IT technicians with built-in reporting tools and intuitive charts. Track ticket status and customer support needs.

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