We into contact center industry since past few years now working on Inbound and outbound campaign (Technical Support ) . We are looking for more campaigns to ramp up our work place however most of the campaigns which we see are outbound in the market and we are looking for Inbound campaigns .Any help will be much appreciated.
I started my career in out bound sales but noticed that there was less and less of an appetite for people being interrupted when I called them.
In 2010 I went on an inbound marketing course and this had a huge impact on me. I have written a few posts on the trials and tribulations of making the transition from outbound to inbound and have included some of them below.
But the short answer is... if you want more inbound campaigns your team need specialise in niche sectors and produce content that is relevant to the audience.
You may get some resistance from your outbound team at the prospect of having to re-skill, but I can only imagine that outbound cold calling will become less and less in demand, so it's in their best interest.
Some posts relating to going from outbound to inbound;
Death of an EdTech Sales Man http://edutechstories.blogspot.co.uk/2013/08/the-death-of-salesman-and-new-edu.html
One Small Click for a Digital Immigrant...
http://edutechstories.blogspot.co.uk/2013/10/one-small-click-for-digital-immigrant.html
New Year Resolution...100% Roll Out
http://edutechstories.blogspot.co.uk/2014/01/new-years-resolution-100-roll-out.html
Hi Amar. For the Nordic countries in Europe I would start by looking at company size, the business they are in, what kind of clientele they have and what their requirements are. Some customers need still to be handled in local language. Younger and more technical customers can be handled by offshore service centers. Of course you always offer an extra choice in the customers IVR solution and by that offer longer service hour off-load peak-hours etc.
I would be glad to assist you further in case you are looking at this market, with researching potentials, with you preparing local material and also having the first contact to potential customers.
One more thought on this matter. Probably the easiest way is to offer this just on top of the service that the companies offer today. It would be just an add on which the company could try to extend the service.
One area that could be worth looking at is to offer executive assistance. Not many secretaries exist any more as all managers handle all their tasks themselves by email, phone etc etc
best regards, peter
Appreacite your inputs Peter , However what we are looking for is clients who are interested to outsource their business to us.
In other words we need campaigns to work on so that we can ramp up with more seats .
Amar, this is exactly what Peter offers. To help you find customers and he also gives you valuable insights into the European market. If I were you, I would jump the wagon with Peter, connect with him and see how you can both benefit from this. He might be able to open a complete new market to you and your company. Having a skype call with him can definitely help you both understand better what your individual needs are and to figure out how you can help each other out. Here you have somebody who is willing to help you and can give you great insights of how to find customers in his country. Just my 5 cents but I thought I'd point this out to you Amar. So, if I were you, connect with Peter and have a chat. Doesn't cost you anything...(I'm repeating myself, aren't I???)
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""Can you Help Us get Inbound Campaigns"" Language : English Campaigns : Inbound Voice, Chat, Email or Technical Support any.
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For inbound campaigns for technical support find those issues that you typically receive from your best customers and which you have detailed responses for and then craft marketing pieces around them and post them using paid media ppc etc to test the response. If you get a great response to that paid media issue then you have your first campaign.. This is just one way.
Appreacite your inputs Stewart , However what we are looking for is clients who are interested to outsource their business to us.
In other words we need campaigns to work on so that we can ramp up with more seats .
If you offer benefits over a company hiring their own inbound agents, what you could do is look for companies that are hiring full-time inbound agents, maybe use Craigslist, Monster.com, Dice.com ... and newspaper classifieds. Once you find those that are seeking inbound agents, approach them by phone, email, in-person or by sending a brochure outlining why they could use you, rather than internally staffing their company.
In my opinion there's an "outsource opportunity" with call center outsource. When you're a small business, you directly hire a few workers to handle the calls Yet, as the company continues to grow, it becomes necessary - and an advantage - to outsource. To guarantee service levels across different regions/time-zones, to ensure proper staffing for high volume periods (just after software upgrades, or new product launch) ... As a company continues to grow though, it then makes more sense to bring staffing internal - because of costs, training etc. You're going to be looking for those companies in the middle, ripe for outsourcing. (Also use Glassdoor.com to find company size, wages etc.)
You have know how a call center can help you get those online campaigns going. Utilize the power of the Internet for your business by finding those that meet your requirements. Best of all, find the one whose goal is to achieve your desired results.
I suggest you check this website. They have been offering expert consultancy connecting call center campaigns with qualified service providers from around the world since 2010: http://VoiceProcess.net
I do have an IPTV campaign available but it is an outbound sales campaign. We offer weekly payouts/sale in CAD and unlimited incentives. If you are interested, you may contact via Skype at experts.iptv.
Prestige Media Corporation is a call center in Cali, Colombia, providing outsourcing services in sales, marketing, legal, accounting, logistics, human resource, and IT departments. Our main focus is cold calling sales, however, some clients ask us to cover other duties here in our office saving them 2/3 of the cost of having an employee sit in their office. We are looking to expand and work with more companies needing a team of employees at the same location. working together towards the same end result. We are offering a free month of the work you need to be done. Please contact me and provide us with what your business does daily. We will tell you what we can provide you with based on that, provide you with a fixed price, and take it from there.
Kevin Sevillano
646-630-9018
Prestige Media Corporation
Hi there Kevin! Are you looking for an outbound center in Colombia only? I actually have a small center here in the philippines but were all experienced with sales and customer service. We are dialing different US campaigns and I think we can negotiate on your concern. If youre interested you can email me at ivana.prime.obrero@gmail.com.
Thank you!
Ivana Jimena
australian companies looking for call center services, companies looking for call center services in india, us companies looking for call center services
Source: http://docphy.com/business-industry/business/i-get-genuine-campaigns-call-center.html
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