Salesforce Call Center

Deliver the Perfect Customer Experience

When is the last time you called a company and enjoyed the experience? With Ring.io's technology you can delight your customers with personalized greetings, routing, and effective customer service tools.

Boost Employee Productivity

Minimize your callers time in queue with smart routing and reduce the average call length by giving your employees the information to solve customer issues quickly.

Track and Optimize Call Center Performance

Every call is tracked and stored in the cloud for easy reporting and powerful analytics. Analyze your agent and queue performance and view historical reports to understand key trends.

All the features you need to grow your business.

Interactive Voice Response (IVR)

Easily set up interactive call flows for inbound callers to quickly get them to who they need to talk to.

Automatic Call Distributor (ACD)

Handle any volume of inbound calls with call queus, skills based and CRM routing, and Simulcall.

CRM Call Logging

Automatically log both inbound and outbound calls in your CRM to get a complete customer interaction history.

Live Queue Monitoring

Increase efficiency by seeing which callers are in queue so agents always know who to talk to next.

RingInsights

A complete calling productivity dashboard in Salesforce. Get deep insights into calling performance.

CTI Screen Pops

Get contextual information on inbound callers from your CRM and their past interactions with your team.

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Source: http://docphy.com/technology/computers/software/salesforce-call-center.html