Call Center CRM 9.0.5

Publisher Description

Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to:

Automatically track all customer interactions
- Inbound calls and SMS, outbound voice, text messaging or email campaigns--all activities are automatically saved to individual customer record.

Automatically save and manage Customer Opt-Out and Contact Preferences
- Records customer opt-out selections for your auto dialing or predictive dialing campaigns; auto saves customer choices for preferred level of contact or mode of contact (phone, text, email, etc.) in IVR application when they call in.

Automatically display customer information to agents
- Fully integrated with agent desktop software, Call Center CRM increases organizational intelligence and efficiency by automatically displaying customer information, such as contact and buying history, when a call is connected to an agent.

Intelligently, efficiently recognize callers and serve them accordingly
- Automatically direct callers to the appropriate department, agent, Interactive Voice Recognition menu, recorded-message language, custom welcome message or however you'd like to personalize their experience when calling you.

Design and manage sales and marketing campaigns
- Search customers and automatically create new outbound campaigns based on location, buying preferences, sales activity, purchasing history or other differentiation.

Call Center CRM is a free software application from the Other Comms Tools subcategory, part of the Communications category. The app is currently available in English and it was last updated on 2013-10-23. The program can be installed on WinXP, WinVista, WinVista x64, Win7 x32, Win7 x64, Win2000, Other, Windows 8.

Call Center CRM (version 9.0.5) has a file size of 412.67 KB and is available for download from our website. Just click the green Download button above to start. Until now the program was downloaded 5613 times. We already checked that the download link to be safe, however for your own protection we recommend that you scan the downloaded software with your antivirus.

 

free call center software download
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