Contact Center Solutions

inContact is the leading cloud customer interaction platform—100% focused on helping contact centers achieve their customer experience goals. With the industry’s most unified, multichannel cloud platform, inContact is affordable and easy to manage, with fast and flexible implementation.

Solutions by Contact Center Type

Inbound Contact Centers
Outbound Contact Centers
Customer Service
Enterprise Contact Centers
Help Desk Support
Fundraising
Collections

Solutions by Business Need

Contact Center Management
Security
Contact Center Compliance
Disaster Recovery
Customer Loyalty
Customer Experience

Solutions by Industry

Business Process Outsourcers
Government & Education
Financial
Healthcare

Customer Experience

Improving customer experience is what drives our product engineers to create a reliable and secure platform that enables you to manage all of your customer interactions in one place. Companies in all industries including healthcare, finance, government and education, business process outsourcers, telecoms, and more rely on inContact to provide the foundation for their customer support.

Why inContact?

Every contact center is different and that's why inContact is built to handle all types of business goals. Whether your contact center is focused on fundraising, collections, handling requests about local natural disasters, or providing internal help desk support for your employees, our contact center solutions are built to cater to your needs.

What Are Contact Center Solutions?

Contact center solutions are a collection of functions, features, and services that help businesses accomplish their customer experience goals. Through our software and services, inContact contact center solutions can help drive results for your company.

Learn how we helped New Balance accomplish their goals.

inContact makes it easy and affordable for organizations around the globe to create stand-out customer experiences while meeting key business metrics. inContact continuously innovates and is the only provider to offer a complete customer interaction platform in the cloud that is flexible, scalable and reliable for enterprise, small business, government and business process outsourcers. inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

Products
Automatic Contact Distributor (ACD)
Interactive Voice Response (IVR)
Workforce Optimization (WFO)
Workforce Management (WFM)
Surveys
Call Center Software

Solutions
Inbound Contact Center
Outbound Contact Center
Contact Center Management
Customer Service Solutions
Enterprise Contact Center
Contact Center Compliance
Enable Security In The Cloud

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