Advanced Routing
Eliminate the need to transfer callers from agent to agent. With skills-based routing and interactive voice response (IVR) systems, callers are routed to the right agent the moment their calls connect.
Automated Workflows
Reduce average handle time and increase agent efficiency with automated workflows. When you have Talkdesk do the heavy-lifting, your agents will have more time to do what they do best: foster customer loyalty.
Reporting & Monitoring
Help your team achieve its maximum potential with call monitoring capabilities and customized reporting. With Talkdesk, you can respond instantly to the changing needs of your business
How to Create Your Call Center
Step 1: Sign Up
Request a free demo from the Talkdesk website. A contact center expert will then help you create your Talkdesk account.
Step 2: Purchase a Number
With your complimentary Talkdesk credit, purchase a new phone number for the country and area code of your choice. Pick from over 41 countries!
Step 3: Add Agents
Click the “Add Agents” link to give your team access to Talkdesk. Simply enter their name and email address and they will be sent an invitation.
Step 4: Configure
Now that your call center has agents, assign each to their appropriate ring group. You can then customize your IVR system with the dropdown menu and text-to-speech prompts.
Step 5: Make and Receive Calls
Test out your new call center by using the in-browser keypad to place a call. Once the call is over, you can select a disposition code and add a note to the call log.
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Source: http://docphy.com/technology/computers/software/benefits-enterprise-call-center-software-without-complexity.html
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