Avaya IP Office

These IP Office Editions to Meet Your Distinct Business Needs

Choose from the Essential, Preferred or Advanced Edition of IP Office to get just the right combination of capabilities for your business.

Keep costs down and still get the key communications capabilities with Essential Edition.

Gain 10 times the voice messaging capacity of Essential Edition and handle dozens of calls simultaneously with Preferred Edition. Maximize productivity and efficiencies in customer service with Advanced Edition.

Capabilities

Scalable and Sophisticated Voicemail: Handle up to 40 simultaneous calls. Make the entire staff more productive and efficient. Broadcast a single voicemail to all employees, a specific department or just one team. Address messages by extension or name. Have voicemail messages "find" you and alert you to new messages.

Secure "Meet Me" Conferencing: The built-in 128-party conferencing capability makes it easy for all users to host their own personal password-protected conference bridge (up to 64-parties per conference) to securely collaborate with customers and colleagues. Its unique call capacity lets you host a multitude of calls simultaneously.

Automated Call Routing:

Call Recording:

Flexible management: Easily adapts to your changing business needs.

Communications assurance:

Specifications

System Requirements

IP Office 500 system
Ethernet-attached PC running Windows Server 2003 (32-bit), Windows Small Business Server (32-bit and 64-bit), Microsoft Windows Server 2008 (32-bit and 64-bit), Windows Server 2008 R2
Voicemail synchronization in Email and Browser based access to voicemail works with any IMAP mail client (Outlook)
IP Office 500 system has 128 party conference capacity, with up to 64 parties on a single call
Requires as many digital trunks/channels as external participants. For example, 1 T1 allows 23/24 external parties, 1 E1 allows 30 parties, etc. For complete and latest PC and Server specifications, refer to latest Avaya IP Office Technical Bulletin and Technical Tip documents.

User Requirements
Any IP Office telephone

Feature Detail

System Features

Up to 40 concurrent calls for voice mail access
Voice storage dependant on PC hard drive size (1MB per minute)
Unlimited multi-level intelligent automated attendants
CLI/ANI number screening to personally answer and route known callers
Time & date profiles to cater for public holidays and emergency closures
Sophisticated in-queue announcements advises callers Estimated Time to Answer and Position In Queue
Multiple language support
Single, centralized voicemail solution when used with IP Office Multi-Site Option
Distributed voicemail solution available when used in IP Office Multi-Site Option
Message control: Save, Delete, Forward, Repeat, Rewind, Fast Forward, Skip Message, and Pause
Message retrieval options of LIFO/FIFO playback (Last In First Out/First In First Out)
Set message as Priority, to be played first
Outcalling notification of messages left in voice mail box

Conference Features

Helpful voice prompts guides callers into the conference call
Unique PIN codes ensures security for conference calls
Conference entry/exit tones; single beep on entry, double beep on exit.
Conference call recording
Conference Call control (Available with IP Office Power User, IP Office Teleworker, and IP Office Office Worker solutions)
'Conference Room' automatically dials users and adds them if available ( Requires Receptionist solution)

User features

Record calls to mailbox
Personal attendants
Personalize greetings and pre-record extended greetings
Send notification, Forward, and Copy voice messages to Email Inbox
Browser based access to voice messagess
Message control from your PC (Available with IP Office Power User, IP Office Teleworker, and IP Office Office Worker solutions)

Avaya Partner

Reliability, simplicity, a large selection of advanced telephony features, and converged communications through fractional T1 make the PARTNER Advanced Communications System ideal for small growing businesses. This system is designed to help meet the complex business needs facing small enterprises today-with room for growth to meet future needs.

Available for more than 16 years, over one million PARTNER systems have been sold worldwide.

Digitcom sells and services the Avaya Partner phone system.

Avaya IP Office

The Avaya IP Office is, by far, the best, most reliable VoIP phone system in the market today. You can research, and you won't find a product that even close to what the IP Office has to offer. Built into the box, every IP Office system has, included: Unified Messaging (voice mails in your Outlook inbox), TAPI (integration and dial out from Outlook), Silent call recording on either an ad-hoc basis, or for all calls to certain / all extensions, Full call center with an unlimited number of queues, full duplex speaker phones, mobile cell phone twinning, 64 party conference bridge (dial in), along with an instant replay of those conference calls, and an application called Phone Manager Lite (which provides a desk top appearance of your phone set on your computer screen). You can manage your phone entirely from the PC.

Take a look at the Avaya IP Office Video

IP Office is a highly modular IP phone system designed to meet the needs of home offices, standalone businesses, and networked branch and head offices for small and medium enterprises. The award-winning IP Office gives growing companies a complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications.

IP Office is a versatile communications solution that combines the reliability and ease of a traditional telephony system with the applications and advantages of an IP telephony solution. This converged communications solution can help businesses reduce costs, increase productivity, and improve customer service.

At Avaya, our guiding principle is that customers should be supported in migrating to IP telephony at their own pace, following their own path. Our clients can use a mix of digital, analog, and IP technology and still take advantage of all the applications that convergence provides.

IP Office addresses basic telephony needs, leverages built-in convergence capabilities, and capitalizes on robust unified applications to deliver intelligent communications to your users and customers. This small office IP phone system simplifies processes, and streamlines the information exchange within systems to create simple and effective communication experiences.

The IP Office phone system supports a wide range of telephones, but the Avaya 5400 Series Digital phones and 5600 Series IP phones have been specifically designed to work with IP Office and provide small and medium enterprises with a choice of solutions to meet business efficiency and customer service requirements.

What's New With This Release

IP Office Release 4.2 software makes it easy for small and midsize businesses to improve communications and operations using Unified Communications.

Release 4.2 offers Avaya one-X™ Mobile Client for Small Business and Mobile Call Control, designed to give traveling employees the same robust communications capabilities available in the office.

The new Unified Messaging Service offers synchronization and efficient management of voicemail messages through web browser interface.

To accommodate the growing demand for more announcements for on-hold callers, customized by department and within organizations, IP Office 4.2 supports 4 Message-On-Hold sources.

Business Benefits

• Functions as a traditional phone system or an IP telephony server.
• Supports both single locations and multi-site networks.
• Includes both basic call center and voice messaging capabilities.
• Scales up as business needs grow.
• Protects current investments in communications.

Features

• Unified Communications for Small Business
• Conferencing
• Messaging
• Networking
• Phone Manager
• SoftConsole
• Computer Telephony Integration (CTI)
• IP Office Manager System Administration Tool
• Remote Hot Desking
• SIP Trunking

Description
The IP Office family consists of the IP Office 500 and IP Office 412 communications solutions. Systems can be expanded through the use of expansion modules.

Avaya IP Office delivers full voice functionality with a comprehensive set of features. The IP Office system can be configured as a voice-only PBX, using traditional circuit-switched lines, or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity and/or SIP trunks.

The IP Office 500 communication solution can scale up to 272 telephones and 8 T1/E1 trunks; the IP Office 412 supports up to 360 telephones and 4 T1/E1 trunks.

IP Office 412

Supports 12 expansion modules providing a combination of up to 360 analog, digital, and IP telephones, with capacity for 8 analog trunks or 4 digital trunks (96 T1/PRI channels or 120 E1 channels). Optionally, SIP trunks are also supported. Support for additional analog trunks can be achieved by using Expansion Modules. Features include 2 independently switched LAN ports and optional support for up to 60 voice compression channels.

IP Office 500

Supports 8 expansion modules providing a combination of up to 272 analog, digital, and IP telephones, with capacity for 16 analog trunks or 8 digital trunks (192 T1/PRI channels or 240 E1 channels). Optionally, SIP trunks are also supported. As with the IP Office 412, additional analog trunks can be achieved by using Expansion Modules. Optional support for up to 128 voice compression channels is available.
The Avaya IP Office system includes a robust set of tools for administration (Manager), call tracking (SMDR), system monitoring and diagnostics (System Status Application). The ability for users to manage their own calls is supplied through a simple GUI (Phone Manager). Phone Manager functionality can be enhanced through simple licensing and to support IP softphones.

When needed, add additional applications, including:

Synchronizing voice mail messages in an email inbox for easy message management
Scheduling conferences
Uploading documents for real-time viewing
Managing audio privileges for conference calls
Using agent reporting and wallboards for call center environments
The Auto Attendant application enables callers to route their calls to the relevant department/person without the need to speak to an operator/receptionist. Receptionists/operators can take advantage of the SoftConsole GUI application to present a professional view of the business to all callers. TAPI (Telephone Applications Programming Interface) support enables IP Office to be linked to Microsoft Outlook and other popular desktop applications for screen pops and PC-based telephony management.

Investment protection is offered through handsets supported by several Avaya platforms, and provides a migration path that is forward and backwards compatible. IP Office supports IP and digital telephone operation, with large display desktop phones with sophisticated screen-driven feature access. Single button on/off control and menu driven displays are available for selected features for ease of use.

Benefits

• Functions as a traditional phone system or an IP telephony server.
• Supports both single locations and multi-site networks.
• Includes both basic call center and voice messaging capabilities.
• Scales up as business needs grow.
• Protects current investments in communications.

Components

Included Software Components

IP Office Administration Tools - IP Office Manager

IP Office Manager uses a Windows Graphical User Interface providing an intuitive interface for installation, configuration and subsequent moves and changes.

As with all IP Office applications, the Manager is multi-lingual and includes the ability to use the application both locally and remotely, making it possible for an administrator to manage any of their IP Offices from any country using their local language preference.

Access to each IP Office is protected by passwords and definable user rights. This allows Manager to operate according to the individual administrator's level of expertise.

The IP Office Manager operates on a local copy of the IP Office configuration file. Configurations are prepared and reviewed off line before committing to the IP Office. This has the benefit of ensuring a backup copy of the system configuration is always available for disaster recovery. IP Office has a built-in audit trail that tracks changes to the system configuration, and who has made them. Manager can display the audit trail to assist with problem resolution. The Audit trail records the last 15 changes in the configuration.

IP Office Administration Tools - IP Office SMDR
IP Office SMDR (Station Message Detail Reporting) provides call logging and reporting and is often used by third party applications for many call accounting applications. IP Office SMDR provides much greater details of the call, including duration, ring time, hold time, and transfer information. Third party applications use this data to allocate costs to departments, analyze trunk capacity, report usage against account codes etc.

IP Office Administration Tools - IP Office SSA
IP Office SSA (System Status Application (SSA) is a diagnostic tool for system managers and administrators to monitor and check the status of IP Office systems locally or remotely. SSA shows both the current state of an IP Office system and details of any problems that have occurred. The information reported is a combination of real-time events, historical events, status and configuration data to assist fault finding and diagnosis.

SSA provides real-time status, historic utilization and alarm information for ports, modules and expansion cards on the system. System Status Application's ability to play back previously recorded logs will allow incidents to be played back allowing technicians and maintainers to compare the incident to other system events that occurred during that same time. SSA connects to all variants of IP Office running release 4.0, using an IP connection that can be remote or local. Modem connections at 14.4kbps or above are supported for remote diagnostics.

IP Office Administration Tools - IP Office SNMP
IP Office SNMP (Simple Network Management Protocol) is an industry standard designed to allow the management of data equipment from different vendors using a single Network Manager application. The Network Manager will periodically poll equipment to solicit a response, if no response is received an alarm is raised.

In addition to responding to polls, IP Office monitors the state of its Extensions, Trunk cards, Expansion Modules (except WAN3 module) and Media cards so that if an error is detected IP Office will notify the Network Manager. IP Office allows two separate Network Managers to be configured so that both a customers Network Manager and a Maintainers Network Manager to be notified of the same alarm condition.

As the IP Office solution comprises many applications, the core software notifies SNMP events from both Voicemail Pro and Embedded voicemail to warn of approaching storage capacity limits. IP Office has been tested against CastleRock's SNMPc-EE and HP's Network Node Manager (part of the OpenView application suite). The Avaya Integrated Management Suite also uses HP's Network Node Manager.

IP Office Phone Manager

Phone Manager Lite is a free IP Office application that allows all employees visual access to telephony features and capabilities, including setting up conference calls and creating a speed dial list. Phone Manager Lite works with all Avaya IP Office telephones including affordable analog and entry-level digital or IP phones, while still offering advanced telephone functionality via a networked desktop PC.

Open CTI Interfaces

IP Office is TAPI-compliant out of the box. IP Office integrates easily with popular contact management applications such as Microsoft Outlook, GoldMine, and Maximizer. Sophisticated custom applications can be rapidly developed and deployed with our full software development kit.

Optional Components

Digital Telephones

Avaya digital telephones incorporate a sleek design, improved ergonomics, flexibility and enterprise-class voice quality with readily available usability and personalization features. The T3 range of digital Upn telephones provide European style with context-sensitive displays and are available in select European countries only. IP Office supports the following digital telephones:

2400 Series: 2402, 2410, 2420
4400 Series: 4406, 4412, 4424
5400 Series: 5402, 5410, 5420
6400 Series: 6408, 6416, 6424
T3 Upn Series: Compact, Classic, Comfort

IP Telephones

Standards-based Avaya IP phones bring the rich features and functions of Avaya IP Office directly to the desktop, while also supporting desktop applications above and beyond telephony. IP Office supports the following IP telephones:
1600 Series: 1603, 1608, 1616
4600 Series: 4601, 4602, 4602sw, 4610sw, 4621sw, 4625
5600 Series: 5602sw, 5610, 5621
T3 IP Series: Compact, Classic, Comfort

3616/3641/3645 IP Wireless Telephones

IP Wireless telephones that work in conjunction with the Avaya Voice Priority Processor to maintain voice quality over Wireless LANs, and are field-upgradeable through an integrated TFTP client, so handsets can be updated with new protocols, features, and capabilities as they become available.

IP DECT 3701/3711 IP Wireless Telephones

The IP DECT solution delivers the productivity-boosting benefits of IP and wireless communications across multiple offices in a convenient, lightweight handset. It provides businesses with a highly functional wireless solution with the ability to scale to support large numbers of users. This system also supports users in different offices connected via a WAN. The Avaya IP DECT solution radio fixed part (RFP) or base station connects to the IP Office using an IP protocol based on H.323.

Analogue Telephones

Avaya analog telephones combine style, easy-to-use features and quality with reliable performance and convenient functionality. Avaya IP Office supports the 9281, 9330 and 9335 analog telephones. Additionally, industry standard analog devices such as facsimile machines, modems, and single line telephones are also supported.

Expansion Modules
IP Office Phone Module - for adding analog extensions
IP Office Digital Station Module - for adding digital extensions
IP Office So8 Module - for Basic Rate Interface devices such as video
IP Office WAN 3 Module
IP Office Analog Trunk 16

Trunk Interface Cards
Not all interface cards are available in all regions:
IP Office Quad BRI
IP Office PRI E1
IP Office Dual PRI E1
IP Office E1R2MFC
IP Office Dual E1R2MFC
IP Office PRI T1
IP Office Dual PRI T1
IP Office Quad Analog Trunk

Phone Manager Pro and PC Softphone
Powerful IP Office desktop applications, Phone Manager Pro and PC Softphone allow users to control and manage phone calls from a networked Windows desktop.

SoftConsole for Operators/Receptionists
A call handling application for attendants using a Graphical User Interface on a networked PC with their IP Phone. Provides an easy way to learn and use sophisticated tools in a comfortable environment.

Conferencing Center

The Conferencing Center application adds management through the Scheduler component and audio control for the host through the Web Client component. The Scheduler interface enables conferences to be established, e-mail invitations to be sent, or set up ad hock. The Web Client enables the host to upload and publish documents and presentations for real-time viewing. The Web Client interface allows the Host to manage the audio portion by controlling who has Speak and Listen privileges or who has Listen only capabilities. It is through the Client interface that the Host can Whisper to a specific individual without disruption to the conference call. Participants can also send messages using the web chat functionality privately to the Host or to all participants.

Embedded Voicemail

An entry-level voicemail application, Embedded Voicemail is available on the IP Office 500 system, providing 4 ports of voice messaging with 15 hours of storage. With the 40 Auto Attendants, businesses can construct customized automated services so callers can efficiently navigate the system and reach the right person, without the assistance of an operator. For easy message management, voicemail to email presentation delivers the voice message to the users email Inbox. Alternatively, a notification message can be sent to the recipients email Inbox.

VoiceMail Pro

VoiceMail Pro includes a powerful voice processing system and an easy to use graphical user interface, providing message handling for individuals and groups. Voicemail messages can be incorporated into a user's email mailbox, and with Text To Speech, users can access voice and email messages through the telephone. The VoiceMail Pro application can dial users, internally or externally, to notify them of a voicemail; prompt for a PIN code when changing a Forwarding or Follow Me number from an external telephone; and provide voicemail services to multiple IP Office systems over the LAN, WAN or a Frame Relay network.

Contact Store

The standard Call Recording facilities provided with IP Office and Voicemail Pro can be extended further by using IP Office ContactStore. IP Office ContactStore stores and catalogs recordings so that they are easily accessible for later retrieval.

Interactive Voice Response (IVR) and Text to Speech (TTS)

Automated customized systems allow callers to interact with business information systems, such as account inquiry systems, automated ordering systems and ticket purchasing systems, without waiting for an available agent. Adding a text-to-speech application allows the system to read information back to callers. Used with VoiceMail Pro, text to speech allows roaming employees to listen to emails.

VoiceMail Pro Networked Messaging

By licensing IP Office VoiceMail Pro to support networked messaging, businesses can integrate different voicemail systems across their organization. The networked voicemail systems can pass and deliver messages to a user's mailbox seamlessly.

Unified Messaging Service

Enhancement to the standard Voicemail to E-mail presentation, Unified Messaging Service provides message synchronization. Additionally, employees can access voicemail messages through web browser enabling them to select and listen to specific voicemail messages.

Compact Contact Center

A full customer management toolset including real time agent, system, group management, standard and custom reporting; real time tracking and analysis; options for agent connection and remote agent support; and wallboards. Compact Contact Center supports installations of up to 75 agents.

Digitcom Canada sells business phone systems from Avaya and Nortel. We sell the Avaya IP Office and Nortel Norstar, and BCM 50, BCM 200, and BCM 400 from our head office in Toronto, Ontario Canada.Please feel free to contact one of our sales reps. at our Toronto, Canada office at 416-783-7890. We look forward to hearing from you.

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