The Customer Service Professionals Network (CSPN) is pleased to offer the following designations. For full course details visit their website: www.mycspn.com or call (905) 477-5544
The Certified Client Service Specialist (CCSS) designation requires the completion of three of the following courses within 12 month period.
Participants receive a certificate upon successful completion of each workshop and a master certificate upon completion of all three workshops. Workbooks and job aids are provided.
Course #1 – Delivering Responsive Customer Service (REQUIRED) Click for more information Delivering Responsive Customer Service
Course #2 – Managing Difficult Clients and Situations. (REQUIRED) Click for more information Managing Difficult Clients and Situations
Course #3 Options: Pick one of the following:
Service that Sells. Click Service that Sells for more info
Conflict Resolution. Click Conflict Resolution for more info
Thriving Through Change and Transition. Click Thriving Through Change and Transition for more info
To download the CCSS Application Form, please visit our Forms & Manual Page
The Certified Client Service Professional (CCSP) designation requires completion of the following six courses within 24 month period. Participants receive a certificate of successful completion of each workshop and a master certificate of completion of all six workshops. Workbooks and job aids are provided. This program is ideal for those in a leadership position.
Delivering Responsive Customer Service. Click for more information Delivering Responsive Customer Service
Managing Difficult Clients and Situations. Click for more information Managing Difficult Clients and Situations
Course #3 Options: Pick one of the following:
Service that Sells. Click Service that Sells for more info
Conflict Resolution. Click Conflict Resolution for more info
Thriving Through Change and Transition. Click Thriving Through Change and Transition for more info
Course #4 – Coaching for Performance. Click for more information Coaching for Performance
Course #5 – Leadership & Management. Click for more information Leadership & Management
Course #6: Option of – Train The Trainer, Effective Facilitation OR Contact Centre Operations Management
Option of:
Click Train the Trainer for more info
Click Effective Facilitation for more info
Click Contact Centre Operations Management for more
Purpose of Certification
Client Service Designations
The Certified Client Service Specialist (CCSS) © and Certified Client Service Professional (CCSP) © program offers participants with the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization you will take away up to date information needed to succeed in the work place. CSPN’s world class certified facilitators have delivered to hundreds of participants globally. Their engaging delivery style, personal anecdotes and personal approach to training is unparalleled to any other.
CSPN programs are certified and accredited by CCPC Global to ensure quality, content, and engaging delivery.
Certification Benefits
Your organization can benefit from CSPN Certification in many ways:
Professional level customer service skills and expertise for staff
Recognition for achieving your designation as a Client Service Specialist or Professional
Development of high standards and role models within your organization
Leadership growth for the organization
Assessment and standardization of best practices
Join the many organizations who have completed CSPN Certification to raise awareness of and provide exceptional service to their customers.
Purpose of Continuous Professional Development
Members must participate in Continuing Professional Development activities that will contribute to their skills, performance, and knowledge. Your commitment to continuous learning will ensure you are always in the forefront of knowledge in your career
CCSS Program Description
This three-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service from customer service and sales. Upon completion of the program, you will be able to build a solid foundation for your career and gain an industry specific credential that is recognized by major organizations.
Overview of Certification
Completion of CSPN’s certification process confers the right to use the title Customer Service Specialist and right to use the initials CSS© after one’s name.
The objective of CSPN’s certification process is to ensure that those Customer Service professionals who complete the accredited courses have the knowledge and skills to competently perform their function in the organization.
CSPN designation process has four components:
Membership (Individual or Corporate)
Completion of Accredited Programs (3)
Exam at end of each Accredited program completion
Upholding of designation
The accredited programs may be achieved in any sequence. Programs are available as public sessions and customized onsite training. When all requirements are met names will be added to the CSPN Register.
Requirements for Retaining Designation
Continuing Professional Development (CPD) is an essential component of maintaining your designation. The objective of the CPD requirement is to ensure that members, who are in good standing and are certified by CSPNCCPC Global participate in ongoing professional development activities.
You are required to obtain 15 hours of professional development activities every three-years. The hours can be earned through CSPN approved continuing education programs, CSPN approved conferences and events. By completing 15 hours through a combination of these various activities certified members reinforce their existing skills and build new skills, while being exposed to up-to-date information relevant to the customer service profession.
You must keep a record of your hours and submit your hours to CSPN headquarters.
CPD activities may be pre-approved by CSPN. Approved programs (e.g., seminars, workshops, or conferences) display the CSPN CPD seal. This way, members know that the program will be accepted for CPD credit.
Pre-approved programs and activities are provided with a CSPN ID number. Upon completion of the activity, participants are provided with this number. CSPN members may use the number to identify the activity in their CPD log. It is each member’s responsibility to track their own professional development activities.
Who Should Enroll
Customer service representatives, supervisors, team leaders, and anyone who would like to learn more and join the Contact Centre / Customer Service industry. Prior knowledge of Customer Service is an advantage but not essential.
CCSP Program Description
This six-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service leadership- everything from customer service, sales, coaching, leading and more. Upon completion of the program, you will be able to build a solid foundation for your career and gain an industry specific credential that is recognized by major organizations.
Overview of Certification
Completion of CSPN’s certification process confers the right to use the title Customer Service Professional and right to use the initials CCSP© after one’s name.
The objective of CSPN’s certification process is to ensure that those Customer Service professionals who complete the accredited courses have the knowledge and skills to competently perform their function in the organization.
CSPN designation process has four components:
Membership (Individual or Corporate)
Completion of Accredited Programs (6)
Exam at end of each Accredited program completion
Upholding of designation
The accredited programs may be achieved in any sequence. Programs are available as public sessions and customized onsite training. When all requirements are met, names will be added to the CSPN Register.
Requirements for Retaining Designation
Continuing Professional Development (CPD) is an essential component of maintaining your designation. The objective of the CPD requirement is to ensure that members, who are in good standing and are certified by CSPNCCPC Global participate in ongoing professional development activities.
You are required to obtain 25 hours of professional development activities every three-years. The hours can be earned through CSPN approved continuing education programs, CSPN approved conferences, and events. By completing 25 hours through a combination of these various activities certified members reinforce their existing skills and build new skills, while being exposed to up-to-date information relevant to the customer service profession.
You must keep a record of your hours and submit your hours to CSPN headquarters.
CPD activities may be pre-approved by CSPN. Approved programs (e.g., seminars, workshops, or conferences) display the CSPN CPD seal. This way, members know that the program will be accepted for CPD credit.
Pre-approved programs and activities are provided with a CSPN ID number. Upon completion of the activity, participants are provided with this number. CSPN members may use the number to identify the activity in their CPD log. It is each member’s responsibility to track their own professional development activities.
Who Should Enroll
Customer service supervisors, managers, and anyone who would like to learn more and join the Contact Centre/ Customer Service Industry. Prior knowledge of Customer Service is an advantage, but not essential.
How to apply
If you are interested to apply for any of our certifications, simply CLICK HERE and follow steps. If you need more help or direction, contact us.
customer service certification programs canada, customer service certification programs in nigeria, customer service certification programs online
Source: http://docphy.com/business-industry/business/customer-service-programs.html
No comments:
Post a Comment