Our Help Desk is a Quartet differentiator. We use sophisticated tools to record and analyze activities. You have live access on each incident along with monthly and quarterly statistical analysis. Remote support tools enable in depth analysis and problem resolution. We can do our work while your staff are away from the computer.
Help Desk staff are courteous and communicate well. They sit beside our network, server and security specialists and are closely linked to field technicians. We have a highly integrated approach to remote support.
Your satisfaction is our prime metric. We constantly measure it and adjust our services accordingly.
We organize your company’s information at our fingertips so we:
- Do not ask repetitive questions
- Thoroughly understand your infrastructure
- Build relationships with your staff
- Solve issues fast
You will have real time, online access to our ticketing system to view reports to see how quickly issues are resolved and where improvements are being made. All technology pillars (desktop, network, server & telephony) reside within a single management system, operated and managed by us.
- 24×7 x 365 support from local Toronto IT experts
- Toll-free helpdesk access across Canada
- Average helpdesk answer time – 32 seconds
- Support for Microsoft products, including Windows OS and the Office software suite
- Support for mobile devices (iPhone, BlackBerry, Android), PDAs and desktop phones
- Remote desktop support through our web portal
- Infrastructure support, including server and network troubleshooting
- Consolidated ticket tracking & management
- Quarterly Reports on helpdesk usage trends and statistics
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Source: http://docphy.com/technology/computers/software/helpdesk.html
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