Agent and Adjuster Licensing Office

The Agent and Adjuster Licensing Office (AAL) is responsible for the licensing, registration, certification and regulation of persons who wish to sell insurance or adjust property and casualty claims in the state of Texas. This includes, but is not limited to, insurance agents, insurance adjusters, public insurance adjusters, risk managers, life insurance counselors, reinsurance intermediaries, navigators, discount healthcare operators, title agents, escrow officers, and small employer health benefit plans. The office also regulates persons selling insurance related products from travel agencies, self-service storage facilities, retail establishments, and rental car companies.

Although not all-inclusive, AAL is responsible for the following functions:
Processing applications and other common licensing transactions
Processing appointments and associations for insurers, agents and adjusters
Processing name, address, and contact information updates
Processing agent and adjuster license renewals
Licensing Title Agencies and Escrow Officers
Ensuring compliance with licensee examination requirements
Ensuring compliance with continuing education requirements
Registering Navigators for health benefit exchanges
Registering Discount Health Care Program Operators
Please refer to the "News" tab on this page for the "Latest Updates" regarding AAL Office issues and the 84th Legislative Session NEW laws affecting the licensing process.

Please refer to the Processing Dates page to check the date staff is working on at this time.

Notice: All public information requests must be sent to Public Information Coordinator David Wheelus. Your requests can be sent by email, fax, mail, or in person. Learn more about how to request information.

Frequently Asked Questions

AAL provides a listing of common questions, and answers to those questions in our Frequently Asked Questions webpage.

You may also call our customer service representatives at 512-676-6500, should you need further assistance.

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Source: http://docphy.com/business-industry/personal-finance/insurance/agent-adjuster-licensing-office.html