What is a Predictive Dialer?

A predictive dialer is an automated telephone dialing system that enables call center agents to dramatically increase their number of live connections. Predictive dialers connect agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from fax machines, answering machines and other automatic services.

Predictive dialers use mathematical formulas to predict both the average time it will take for calls to be answered and agent availability, and adjusts the dialing rate accordingly. A predictive dialer learns to anticipate when agents will become available and speeds up and slows down the dialing rate accordingly. A good predictive dialer can also analyze unsuccessful calls to determine if the number needs to be called back later or requires special handling, such as a manual call by an agent.

Keep Agents at Peak Efficiency

The Five9 Predictive Dialer uses artificial intelligence to predict when agents will become available, and adjusts the dialing rate. The Dialer also analyzes unsuccessful calls to determine how to call back later.

Increases ROI

Studies indicate that the Five9 Predictive Dialer triples talk time, with agents talk time skyrocketing from 15 minutes per hour with manual dialing to 48 minutes per hour with the Predictive Dialer.

Multiple Dialing Modes

Five9 offers a variety of dialing modes to suit your needs. The Dialer accounts for time zones and list penetration and can be customized to meet your compliance and business needs.

Englishtown: Learn How the Five9 Predictive Dialer Increased Call Center Efficiency by More Than 40%
Five9 customer Englishtown struggled with a low calling rate and manual dialing until switching to Five9. Thanks to the Predictive Dialer, Englishtown agents now make more calls per day — a boost in speed that is leading to big gains in closing rates.

Make It Happen with Five9

Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can reate an automated marketing and sales funnel that achieves your outbound goals.

Prospecting

Predictive dialing connects agents only to live prospects, maximizing calling efficiency.

Qualifying

Use list priorities and ratios, so your agents can focus on their most qualified leads.

Nurturing

Automate agent callbacks using the Disposition Timer and redial feature.

Converting

Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

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Source: http://docphy.com/technology/computers/software/what-is-a-predictive-dialer.html