All-in-one cloud contact center software solution that grows with you
Highly secure, scalable and easy-to-use cloud contact center software
Scale On Demand. Regain Control. Manage the customer experience as a single conversation, no matter what the source is - phone, web, email, text message, or social media. Vocalcom cloud contact center provides agents the tools and information they need to excel by offering an intuitive interface that links customer context from different channels and pushes dynamic guidance to agents -- providing more satisfaction, better engagement and a faster resolution for your customers. In addition, features like skills-based routing, prioritized calls, and data-driven routing allow you to provide your customers with a truly personalized experience. Best of all, Vocalcom Vitual Hold can eliminate hold time by giving to your customers the option to receive an agent callback when their position arrives to the front of the queue, smoothing out call spikes, and giving customers back what they value most – their time.
A Cloud contact center software that's powerful and easy to use, so you get a complete customer engagement solution to serve your needs and leave the competition behind.
A feature-rich solution for complete customer engagement
IP telephony services like porting existing and adding new numbers
A modern web and mobile user experience
Amazon Web Services elastic infrastructure with unparalleled reliability
A true cloud architecture that provides continuous improvements
Simple pricing, month-to-month terms
Deliver exceptional customer engagement from the Cloud
Pure flexibility, unparalleled performance and responsiveness
Less complexity, more control. Vocalcom is the all-in-one contact center solution that enables you to interact with your customers over phone, email, chat, text, or social posts all within a single application while offering customization and integration. Vocalcom cloud contact center solution remove geography from the equation as wherever you have an internet connection and a computer you can have a contact center with an integrated ACD, IVR, dialer, recorder and a comprehensive business analytics suite. Built on the Amazon AWS Platform, our cloud contact center allows you to drastically enhance the speed of customer service, sales performance, and business agility. A free trial lets you experience the full power of our cloud contact center software – with no headaches, no hassles and no commitments. Check out a few of our customer success stories to see some of the great ways people are running their customer service and sales on Vocalcom cloud contact center ›
Turn your contact center into a competitive weapon
Delivering faster customer service while reducing costs and IT workload
Simplicity for the business user. Rich functionality for the enterprise. Developing contact centers "the old way" (on-premise hardware and software) was complex, expensive, and very time-consuming. Moving your contact center to the cloud changes everything — Vocalcom delivers a cloud based contact center based on an innovative distributed approach that eliminates the need for legacy server-centric architecture. Unlike traditional hosted contact center software offerings, Vocalcom offers a free 24x7, ultra-responsive customer support when you have questions or want to brainstorm ideas. Using this technology, contact centers can improve agent productivity, while driving up customer satisfaction and loyalty. See for yourself today, how easy it can be to set up a feature-rich, flexible and reliable contact center in the Cloud with Vocalcom.
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Source: http://docphy.com/technology/computers/software/cloud-based-contact-center-software.html
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