Our industry-leading tools help contact centers manage customer relationships from beginning to end, optimize agent schedules, analyze detailed reports to improve call center efficiencies, survey customers, remain TCPA compliant, integrate with leading CRMs like Salesforce, and improve their overall customer satisfaction.
Cloud Contact Center Features
Cloud Contact Center Platform
Automatic Call Distribution (ACD)
Interactive Voice Response (IVR)
MAX (My Agent eXperience)
CRM Integrations
Personal Connection™ Outbound Dialer
Supervisor On-The-Go™
Blended Predictive Dialer
Network Connectivity
Reporting & Analytics
inCloud Apps
Why the Cloud?
Traditional call centers were built using on-premises hardware and software. With outages, frequent upgrades, agent inflexibility, and more, contact center managers realized that there had to be a better way to run their centers. Cloud call center software is that technology.
With the cloud, you can forget about costly hardware and software maintenance and upgrade costs. In addition, you can seamlessly service multiple channels including: Phone, Chat, Social, Email & SMS
Why inContact?
For the past 10 years, inContact has provided a suite of call center solutions to enable better customer experiences. However, we don't just stop at software - we are the only provider to offer contact center infrastructure, workforce optimization, and an enterprise-class telecommunications network for complete customer journey management.
Our flexible cloud-based software helps contact centers efficiently support their customers with personalized interactions. The result is high customer satisfaction, low attrition, and brand loyalty.
Recognized leader and cloud pioneer
Industry's best-published service level agreement of 99.99%
6 Billion Interactions
Used by 200,000+ cloud contact center agents
Over 100 Fortune 500 / Global 2000 clients
Used in over 100 countries
More industry experience than any other cloud contact center vendor
Types of Contact Centers
No matter what type of contact center you have, we have the solutions to move your business forward. We serve all sizes of contact centers including small, medium, and enterprise ; inbound , outbound , and blended contact centers; and call centers in a variety of industries including Financial , Healthcare , and BPOs . Learn more about our call center management platform.
What is Call Center Software?
Call Center Software is a suite of tools that enable organizations to handle customer issues from any channel, improve the performance of their agents, analyze data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.
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Source: http://docphy.com/technology/computers/software/cloud-call-center-software.html
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